We care…
As an online business, our success is dependant not only on the quality of our products but also the happiness of our clients. When we receive an order for fashion evil eye bracelets and kabbalah bracelets from a customer, we jump through hoops to fulfill the order in a timely manner and ship it priority mail through USPS. We are always striving to exceed the expectations of our customer.
So it really irks me when USPS loses an order while “making every effort to expeditiously handle, without damage, each piece of mail with which entrusted.” I wish they would take as much care with my package as they do applying the giant sticker to my now empty envelope that proudly proclaims “We appreciate your concern and sincerely regret any inconvenience you have experienced.”
Yes, I’ve been inconvenienced, but what about the inconvenience that my customer has experienced? Simple really. I get a letter from my merchant account advising me of the chargeback due to my customer being unhappy. So while my customer is protected in these situations, how can my online business be protected from instances such as this?
And even more importantly, who found that missing order at USPS? Are they enjoying my clients silver evil eye bracelet? Do they appreciate the quality of the workmanship? Hopefully they kept the business cards that I enclose with each order and will keep me in mind for future purchases!
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